Return & Exchange Policy

At ACC Crappie Stix, we pride ourselves in excellent customer care. If you are not completely satisfied with your purchase, we will exchange or refund your purchase. We will honor a return or exchange of products within 15 days of you receiving your order.

To start the return or exchange process, send an email to [email protected] with the subject line “RETURN & EXCHANGE” and a message describing your situation and desired result.

Shipping Policy

Rods will ship UPS Ground. Baits, jig heads, and apparel will ship USPS Ground Advantage. Orders will be processed within 1-2 business days but may be delayed during large volume periods such as a holiday. The rate charged for shipping is a flat rate of $20.00 per order for rods and $4.99 for jig heads, baits, and apparel. 

Warranty 

We have a 6 month warranty on factory defects. This excludes rods getting stepped on, slammed in doors etc. Fill out a warranty request on the warranty page. Or click link below.

Warranty Request