ACC Crappie Stix provides great customer service. This is something I pride myself on and I will do whatever it takes to keep you on the water and as a happy customer. I offer a 6 month warranty and carry replacement tips in case your 4 legged buddy jumps on it or you slam the rod in the truck door. If for whatever reason you have any issues, send us an e-mail at firstname.lastname@example.org. We will make it right.